Terms of service

Terms of Service

Last Updated: February 15, 2026

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of www.soysand.com (the “Site”), operated by Kinn LLC, doing business as Petkinns (“Company,” “we,” “us,” or “our”).

By accessing the Site, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree, you may not use the Site.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account or make a purchase.

While the Site may be viewed by minors, purchasing products requires adult consent and valid payment credentials.

3. Customer Accounts

To purchase products, you must create an account.

You agree to:

  • Provide accurate and complete information

  • Maintain the security of your login credentials

  • Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products & Orders

A. Product Information

We make reasonable efforts to display accurate product descriptions, pricing, and images. However, we do not guarantee that all content is error-free.

B. Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Correct pricing or listing errors

If an order is canceled after payment, a refund will be issued.

5. Pricing & Payments

Prices are listed in U.S. dollars unless otherwise stated.

We accept payments through third-party processors, including:

  • Shopify Payments

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

We do not store credit card information. Payment processing is governed by the terms and privacy policies of the payment provider.

6. Shipping & Fulfillment

Orders are fulfilled through third-party logistics providers and shipped via carriers such as UPS, FedEx, USPS, and regional carriers.

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or events beyond our control.

7. Returns & Refunds

Return and refund eligibility is governed by our Return Policy, which is incorporated into these Terms by reference and posted on the Site.

8. Reviews & User Content

By submitting reviews, photos, or other content:

  • You confirm the content is your own and does not infringe on third-party rights

  • You grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce the content for marketing and promotional purposes

We reserve the right to remove content that is inappropriate, misleading, or violates these Terms.

9. Prohibited Conduct

You agree not to:

  • Use the Site for unlawful purposes

  • Interfere with site functionality or security

  • Submit false or misleading information

  • Attempt unauthorized access to accounts or systems

  • Copy or exploit Site content without permission

10. Intellectual Property

All Site content — including text, images, logos, product designs, and branding — is owned by or licensed to Petkinns and protected by intellectual property laws.

You may not reproduce, distribute, or exploit Site content without prior written consent.

11. Disclaimer of Warranties

The Site and products are provided “as is” and “as available.”

We make no warranties, express or implied, including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

12. Limitation of Liability

To the maximum extent permitted by law, Petkinns shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of the Site or products.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Petkinns, its owners, officers, employees, and partners from claims arising out of:

  • Your use of the Site

  • Your violation of these Terms

  • Your submitted content

14. Termination

We may suspend or terminate access to the Site or your account at any time for violations of these Terms, without notice.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

16. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Terms.

17. Contact Information

For questions about these Terms, contact:

Kinn LLC DBA Petkinns
Cypress, CA 90630
📧 help@petkinns.com