Privacy policy

Privacy Policy

Last Updated: February 15, 2026

1. Introduction

Kinn LLC, doing business as Petkinns (“Company,” “we,” “us,” or “our”), operates the website www.soysand.com (the “Site”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Site.

If you have questions, contact us at:
📧 help@petkinns.com

2. Information We Collect

A. Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Account login credentials

  • Order history and purchase details

  • Product reviews and photos you submit

Note: We do not store or process credit card numbers. All payments are handled securely by third-party payment processors.

B. Automatically Collected Information

When you visit the Site, we automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions

  • Referring URLs

  • Cookie and tracking data

3. Payments

All payments are processed through secure third-party providers, including:

  • Shopify Payments

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

These providers handle your payment data in accordance with their own privacy policies.

4. How We Use Your Information

We use your information to:

  • Create and manage customer accounts

  • Process and fulfill orders

  • Communicate about purchases and shipping

  • Send newsletters, announcements, and promotions (infrequently)

  • Send abandoned cart reminders

  • Send SMS/text notifications (where consented)

  • Provide customer support via chat or email

  • Improve website performance and user experience

  • Detect fraud and ensure site security

5. Email & SMS Communications

You may receive:

  • Order confirmations and transactional emails

  • Promotional or announcement emails

  • Abandoned cart emails

  • SMS/text messages related to your account or promotions

You can opt out of marketing emails at any time using the unsubscribe link. SMS opt-out instructions are included in each message.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Site functionality (cart, login, preferences)

  • Analytics and performance tracking

  • Advertising and retargeting

We use:

  • Google Analytics

  • Meta (Facebook) Pixel

  • Google Ads tracking

You can control cookies through your browser settings, but disabling them may affect site functionality.

7. Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify (e-commerce platform)

  • Third-party logistics providers (3PLs)

  • Shipping carriers (UPS, FedEx, USPS, and regional carriers)

  • Payment processors

  • Marketing and analytics partners

We do not sell your personal information.

8. Product Reviews & User Content

If you submit reviews, comments, or photos:

  • They may be displayed publicly on the Site

  • You grant us permission to use this content for marketing and promotional purposes

9. Children’s Privacy

Our Site is not directed to children under 13.
We do not knowingly collect personal information from children under 13. Purchasing requires adult consent and payment credentials.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request access to your personal data

  • Request deletion of your personal data

  • Correct inaccurate personal information

  • Opt out of certain data uses (if applicable)

To exercise these rights, contact us at help@petkinns.com.

We will not discriminate against you for exercising your privacy rights.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

12. International Users

We do not ship internationally and do not intentionally target users outside the United States. If you access the Site from outside the U.S., your information will be processed in the United States.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Kinn LLC DBA Petkinns
Cypress, CA 90630
📧 help@petkinns.com